Start Your Journey With Us
Compassionate, Personalised Care—Wherever Life Takes You.
WELCOME!
We are so glad you are here. Starting therapy or seeking support can feel like a big step and we want to make the process as smooth and clear as possible.
This page will walk you through what to expect when getting started with us, from your first enquiry to your first appointment.
Whether you are reaching out for yourself or someone you care about, we are here to help.
Getting Started is Simple!
Here’s How
We use a secure software called Katina Online (Triage Form) to help match you with the most appropriate clinician for your needs.
◦ Fill out the the Triage Form to tell us Why you're seeking support.
◦ Any preferences you have (e.g, clinician, gender, location, telehealth or person)
◦ Your availability
If you have been referred by your GP, please ensure you upload you referral. This includes GP Mental Health Care Plan, TAC, Worksafe, DVA are all GP referred services.
We Will Contact You
Once we receive your form, our bookings team will review it and contact you within 1–2 business days by phone. We will clarify anything if needed and offer you a clinician who is a good match based on your form.
If we can’t get a hold of you we will send you an email with your matched practitioners online booking link.
Your First Appointment
After confirming the best match, we will work with you to schedule your first session. Once your initial appointment is booked, you will receive an intake and consent form via email. This form must be completed within 48 hours to secure your appointment. This form contains all the important details, so please take time to read it carefully.
Typical Timeframes
· Initial response: Within 1–2 business days of submitting your form
· First appointment: Usually within 1–2 weeks, depending on your availability and the clinician's schedule
· Urgent needs: If your request is time-sensitive, please mention this in your form and we will prioritise accordingly where possible
Referrals & Mental Health Care Plans (MHCP)
If you have been referred by your GP and have a Mental Health Care Plan, please upload it with your Triage Form or bring a copy to your first appointment.
This allows you to claim Medicare rebates (if applicable).
Not sure if you have a referral? That’s okay, our team can help guide you through what you need.
Questions?
If you are unsure about anything or need help filling out the Triage Form, feel free to call or email us. We are here to support you every step of the way.
Your first session with a psychologist is an important starting point. It’s a time to discuss what brings you to therapy, explore your goals, and begin building a trusting therapeutic relationship. You'll have the opportunity to share at your own pace while your psychologist listens, asks thoughtful questions, and works with you to create a plan tailored to your needs. This session is all about understanding you—and helping you feel supported from the start.
What to Expect in Your First Session
Why Choose Our Therapy?
Personalised Care
We provide individualised therapy plans tailored to your specific needs and goals, ensuring that you receive the most effective care possible.
Evidence-Based Treatments
We utilise proven therapeutic techniques, including Cognitive Behavioral Therapy (CBT), Mindfulness-Based Therapy, and other evidence-based approaches to help you manage symptoms and improve your overall well-being.
Compassionate Clinicians
Our team of skilled clinicians offers a compassionate, non-judgmental environment where you can feel safe and understood.
Holistic Approach
We consider all aspects of your life and well-being, integrating various therapeutic methods to provide comprehensive care.
How to Get Started
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Schedule an initial consultation through our online portal or call us at 03 7065 0844 or +61 403 847 718.
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We will conduct an initial assessment to understand your symptoms and challenges.
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Develop a customised therapeutic plan tailored to your specific needs and goals.
Frequently Asked Questions
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Visiting a psychologist can be beneficial for individuals experiencing emotional or psychological difficulties, such as anxiety, depression, stress, relationship issues, trauma, or navigating difficult life transitions.
If you are struggling with persistent negative emotions, significant changes in behaviour, or difficulty coping with daily life, seeking professional help from a psychologist can provide valuable support and guidance.
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We use evidence-based approaches such as Cognitive Behavioral Therapy (CBT), Mindfulness-Based Therapy, and other therapies tailored to individual needs to effectively manage and reduce symptoms.
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We provide psychological treatment under the Australian Government’s Better Access to Mental Health Care initiative. If you are eligible for a Mental Health Care plan, available from your GP, you may be able to access a rebate (for a maximum of 10 sessions per calendar year). Please note, a gap fee will apply and will vary depending on your referral needs.
We also accept referrals from other funding bodies such as TAC, Workcover, NDIS, VOCAT, WRISC, and Open Arms. Similarly, a gap fee may apply. Please contact the clinic to discuss fees and any possible out of pocket costs.
You do not need to have a Mental Health Care Plan or other funding body to attend sessions, you may wish to pay privately, but it does assist in reducing costs for you.
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The duration of therapy varies depending on individual needs and progress. Some people may benefit from short-term therapy, while others might require a longer-term approach.